How do payments, plan changes and cancellation work?

Payments and balance

Clodo plans are paid, and the prices are listed on the pricing page for the currency and period you choose. You do not enter card details on the site: the plan fee is taken from your Clodo account balance when you place an order.

You top up from the Wallet page in the panel by entering a balance code. If you do not have one, open a support request from the panel or reach us on our Discord server. Every top-up and charge appears in the transaction history on the Wallet page.

If you want to try before paying, you can request a free trial once per person from the panel. We review the request and provision your server automatically once it is approved.

Changing plans

You can upgrade or downgrade from the panel at any time. No commitment, no penalty. On an upgrade the new resources are applied shortly after.

Renewal

You can see the expiry date under My services in the panel. A reminder is sent before it expires. If you do not renew, the service is stopped and your data is deleted after a retention period.

Cancellation

You can terminate a service from the danger zone on its detail page. Termination is immediate and cannot be undone. No refund arises automatically for the remaining time; the exceptions in the withdrawal section of the Terms of Service still apply.

Back up your data before terminating. Data from a terminated service cannot be recovered.