This document governs the use of the hosting services offered under the Clodo brand and constitutes a binding agreement between the parties.
By creating an account or using any of the services, you declare that you have read, understood and accepted these terms. If you do not accept them, please do not use the services.
1. Parties and definitions
Service provider: the services offered under the Clodo brand are operated by the natural persons running them, referred to below as Clodo. You can send requests and notices to [email protected] or through the support channel in the panel.
Once incorporation is complete, the registered trade name, address, tax office and tax number are published on this page, and the change is notified to registered users under section 13. The order receipt you can download from your panel evidences your payment; it does not replace an official invoice.
Customer: any natural or legal person who creates an account on Clodo and uses the services.
Services: all products offered by Clodo, including game and Minecraft server hosting, Discord bot hosting, WordPress and static web hosting, language runtimes, a browser based development environment and managed databases.
2. Service level and changes
Services are offered for a fee, through the plans published on the site. Plan contents and resource limits may change, subject to prior notice.
Reasonable technical and organisational measures are taken to keep the service running securely and continuously. That said, no service level agreement (SLA) is committed, and the possibility of interruption or of data loss where technically unavoidable cannot be excluded entirely.
For this reason you are strongly advised to keep an independent copy of your data under your own control.
Price changes are notified to registered users at least fifteen days before they take effect. Existing accounts are not moved to a different plan automatically without that notice.
3. Account creation and security
You must be at least eighteen years old to create an account. If you are under eighteen, you may use the services only with the explicit permission of your parent or legal guardian and under their responsibility.
The information you provide at registration must be accurate, current and your own. Accounts opened with false, misleading or third party information will be closed.
You are responsible for the security of your account. Do not share your password with third parties. Unless proven otherwise, all activity carried out through your account is deemed to be yours.
Protecting your account with two factor authentication is recommended. You must notify us without delay if you become aware of unauthorised access.
4. Scope of service and resource usage
Each plan runs in an isolated container with the memory, processor and disk limits stated at the time of order. These limits are upper bounds.
Server resources are shared among multiple customers. The processor and memory values stated in a plan therefore do not constitute resources exclusively reserved and guaranteed for you. Performance may fluctuate during periods of heavy use.
Usage that continuously consumes high resources to the detriment of other customers may be restricted. Except in urgent cases, you will be contacted before any restriction is applied.
5. Prohibited uses
The following activities are prohibited. Upon detection the service is stopped, and where the nature of the breach requires it, that happens without prior warning. The competent authorities are notified where necessary:
- Any content or activity contrary to applicable law
- Unauthorised access attempts, port scanning, brute force attacks
- Carrying out or facilitating denial of service attacks
- Sending unsolicited bulk electronic messages
- Cryptocurrency mining and similar activities that continuously consume high processing power
- Hosting or distributing content that infringes copyright or other intellectual property rights
- Phishing, malware distribution, operating botnet command and control servers
- Any material relating to child sexual abuse
- Bots and automations that violate the terms of third party platforms, in particular Discord
- Reselling or sharing the service with third parties
6. Responsibility for content and unlawful content notices
You are solely responsible for the content you host and for its lawfulness. Clodo is under no obligation to monitor customer content in advance and does not do so.
When a notice is received regarding content alleged to be unlawful, it is assessed without delay. Where the infringement is manifest, access to the content is disabled and the customer concerned is informed.
You may submit notices through our support channels. A notice must clearly state the address of the content and the grounds on which it is alleged to be unlawful. You may submit a notice even if you do not hold an account.
Traffic records required to be kept under applicable law are retained for the statutory period with their integrity and confidentiality preserved, and are shared only upon a duly issued request from the competent authorities.
7. Fees and payment
Service fees are charged at the prices published on the site. Prices may change subject to prior notice; the price applied to a customer remains fixed for the duration of the ongoing service period.
Payment is taken from your Clodo account balance, in advance at the beginning of the service period. Balance is topped up with balance codes issued by us or by bank transfer; a transfer is added to your balance once its receipt is confirmed. No card details are requested. The service is provisioned automatically as soon as payment is taken.
If the service is not renewed at the end of its period, it is stopped. A reminder is sent before expiry.
For services on which you turn on automatic renewal, the renewal fee is taken from your balance automatically as expiry approaches. If your balance is insufficient you are informed by email. You can turn automatic renewal off from the panel at any time.
After expiry your data is retained for the period stated in the panel and is permanently deleted at the end of that period.
8. Right of withdrawal and refunds
Under Turkish distance contract legislation, consumers generally have a right of withdrawal within fourteen days.
However, for services performed instantaneously in electronic form, the right of withdrawal cannot be exercised once performance has begun with the consumer's approval. Performance is deemed to begin the moment your service is provisioned to your account. Your explicit approval on this point is obtained during ordering.
You may nevertheless write to us if you are not satisfied with the service. Requests submitted within the first seven days are assessed taking actual usage into account.
9. Outages and maintenance
Reasonable efforts are made to keep the service running without interruption. However, as stated in section 2, uninterrupted access is not guaranteed and no service level agreement is committed.
Planned maintenance is carried out during low traffic hours where possible and is announced in advance.
No liability is accepted for outages arising from force majeure such as power failures, data centre faults, network provider issues, cyber attacks, epidemics and natural disasters.
10. Backups and responsibility for data
Automatic backups are not included in every plan; backups can be taken from the panel on plans that have backup slots. It is not guaranteed that backups are complete or restorable in every case.
Keeping a current copy of your data under your own control remains your responsibility.
In the event of data loss, our liability is limited to the amount paid to us for the last period of the service concerned.
11. Suspension and termination
Your service may be suspended or the agreement terminated in the event of a breach of these terms, non payment, or use of the service in a way that endangers other customers or the infrastructure.
Except in urgent cases, you will be contacted before suspension and given a reasonable period to remedy the breach.
You may close your account at any time. A closure request does not in itself create a right to a refund for paid but unused time.
12. Limitation of liability
The services are provided as they are. No express or implied undertaking is given as to fitness for a particular purpose.
No liability is accepted for indirect damages such as loss of profit, loss of business, loss of reputation and loss of data.
In any event our total liability may not exceed the amount paid to us for the service concerned in the three months preceding the date the damage arose.
These limitations do not apply to damages arising from our intent or gross negligence, nor within the scope of mandatory consumer protection and other imperative provisions.
13. Changes to these terms
These terms are updated from time to time; the version in force is always published on this page and its revision date appears at the top of the document.
Material changes that may operate to your detriment are notified by email and through the panel at least fifteen days before they take effect.
If you do not accept a change you may close your account. Continuing to use the service after the notice period expires constitutes acceptance.
14. Governing law and dispute resolution
These terms are governed by the laws of the Republic of Türkiye.
Customers who qualify as consumers may apply to the Consumer Arbitration Committees or the Consumer Courts according to the applicable monetary thresholds. This right is not affected by the following paragraph.
General rules of jurisdiction apply to disputes between parties who do not qualify as consumers.
15. Contact and notices
Requests and notices concerning your account should be submitted by opening a support ticket in the panel. This ensures the correspondence is recorded and can be reviewed later.
If you do not have an account, or your question is of a general nature, you can reach us at [email protected] or through our Discord server: https://discord.gg/6RwEbNr8bt
Notices to you are sent to the email address registered on your account and through the panel. Keeping your email address current is your responsibility.