What to do when your server crashes
Steps to read the crash card and console, inspect log files, restart your server, and check backups when your server crashes.
In brief
- Read the crash card in the panel and check the final error lines in the console.
- Inspect logs/latest.log and reports in the crash-reports folder via the File Manager.
- Restart the server after resolving the offending plugin, or restore a clean backup.
What you need
- Access to the console and File Manager in the panel
- The server management screen in the panel
On this page
Minecraft & Game Servers guides
1. Check the crash card and console#
When your server unexpectedly stops, a crash card appears in the panel summarizing the event. Switch to the console tab to review the latest error output. The final lines typically indicate whether the stoppage was caused by an out-of-memory error, missing dependency, or a failing plugin.
2. Locating logs and crash reports#
Inspect latest.log
Open the File Manager and navigate to the logs folder. The latest.log file records all server operations right before the crash, including stack traces and 'Caused by' details.
Check the crash-reports folder
When the server halts due to a fatal exception, a crash-reports directory is generated in the root path. The dated crash-*.txt files pinpoint which plugin or thread caused the failure.
3. Restarting and checking backups#
Common crash scenarios and resolutions
Server crashes repeatedly during startup
A newly added incompatible plugin or broken configuration file
Remove the offending plugin from the plugins folder via the File Manager and restart the server
Crash occurs while loading world data
Corrupted chunk or region files caused by an abrupt power or process halt
Go to the Backups tab, select the most recent healthy backup taken before the incident, and restore it
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